At Koroole, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and warranty policy to ensure your peace of mind.

RETURNS

1. 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all Koroole products. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receipt for a full refund or exchange, minus any shipping fees.
2. Unused and Unopened Items: To be eligible for a return, items must be unused, unopened, and in their original packaging. We cannot accept returns on used or opened items for hygiene reasons.
3. Return Process: To initiate a return, please contact our customer service team at beauty@koroole.com. Our team will provide you with further instructions on how to return your item and process your refund or exchange.

WARRANTY

1. Quality Guarantee: We stand behind the quality of our products and offer a warranty against defects in materials and workmanship.
2. Warranty Period: Our warranty period varies depending on the product. Please refer to the specific product page or contact our customer service team for warranty details.
3. Coverage: Our warranty covers manufacturing defects, such as faulty materials or craftsmanship. It does not cover normal wear and tear, misuse, or accidental damage.
4. Warranty Claims: If you believe your product is defective and covered under warranty, please contact our customer service team with proof of purchase and a detailed description of the issue. Our team will assess your claim and provide further instructions on how to proceed.

ADDITIONAL INFORMATION

1. Refund Processing Time: Refunds will be processed within 7-10 business days of receiving your returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
2. Shipping Costs: Customers are responsible for all shipping costs associated with returns, unless the return is due to a defective or incorrect item shipped by Koroole.
3. Exclusions: Certain products may be excluded from our return and warranty policy. Please refer to the specific product page or contact our customer service team for more information.
4. Contact Us: If you have any questions or concerns regarding our return and warranty policy, please don’t hesitate to contact our customer service team at beauty@koroole.com. We are here to assist you and ensure your satisfaction with every Koroole purchase.